FAQS

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Do you offer any warranties or repair services?

Our 3-month complimentary repair service covers all manufacturing defects to ensure your satisfaction. Check our website for more information! Repair Your Jewelry Here

What is your return policy?

We offer a hassle-free 15-day return policy. If you're not completely satisfied with your purchase, you can return it within 15 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

How should I clean or store my jewelry ?

Proper care ensures the longevity of your jewelry. Visit our Care & Maintenance for detailed instructions on maintaining the brilliance of your pieces.

Do you offer customization services?

Yes, we do! Visit our Personalize page to create a one-of-a-kind piece just for you.

How does TIA contribute to sustainability?

Sustainability is central to our mission. We take pride in our eco-friendly packaging and our commitment to repurposing materials in some of our pieces. Learn more about our efforts to minimize environmental impact and promote sustainability in the jewelry industry on our Sustainability page.

How can I ensure the correct fit for my jewelry

Proper sizing is crucial for the perfect look and comfort. Visit our Measuring Guide page for detailed instructions on how to measure your wrist, neck, or finger to ensure the ideal fit for your jewelry pieces.

What is your shipping process?

All orders are processed within 2-5 business days. Once your order is processed, you will receive a confirmation email with tracking information to monitor the progress of your shipment. For more details on shipping options and delivery times, please visit our Shipping Information page.