Warranty Page

At TIA, we are dedicated to delivering the finest quality jewelry to our customers. We offer a repair or replacement policy for any jewelry piece that is damaged or experiences issues outside of normal wear and tear within three months of purchase.

Terms and Conditions:

  • The warranty covers manufacturing defects and damage not caused by normal wear and tear.
  • The warranty is valid for three months from the date of purchase from Tiahayek.com.

Proof of Purchase:

  • Online Orders: Your order confirmation email serves as proof of purchase. Please provide the order number or forward the confirmation email when making a claim.
  • In-Person Purchases: If you purchased at an event or market and didn’t receive a receipt, we can verify the purchase through transaction records. Please provide the date, location, and payment method used.

Submit a Repair Request:

If your jewelry piece requires repair or replacement under warranty, please follow these steps:

  • Visit our Repair page on our website.
  • Fill out the repair request form with the required information.
  • Our team will process your request and contact you regarding next steps for repair or replacement.

For any questions or assistance regarding warranty services, please email us at info@tiahayek.com. We are happy to help with any specific inquiries or concerns you may have.

Important Note:

  • Warranty-related repair requests are subject to review and approval by our team.
  • We reserve the right to repair or replace the damaged piece at our discretion.