FAQS

Shipping

What is your shipping process?

All orders are processed within 2-5 business days. Shipments and deliveries do not take place on weekends or holidays. For more details on shipping options and delivery times, please visit our Shipping Information page.

Do you ship internationally?

We look forward to expanding our international shipping. However, TIA By Tia Hayek currently only ships to Canada and The United States. Shipping charges will be shown at checkout depending on the desired location.

How do I track my order?

You will receive a confirmation of your order shortly after placing it. If selected, the tracking number will be emailed as soon as the shipment has been processed. 

Returns & Repairs

What is your return policy?

We offer a hassle-free 15-day return policy. If you're not completely satisfied with your purchase, you can return it within 15 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

Do you offer any warranties or repair services?

At TIA, we stand behind our jewelry with a 3 month warranty covering manufacturing defects and damages beyond normal wear and tear.

To request repair or replacement, simply fill out the form on our Repair page, and our team will guide you through the process. For any warranty-related inquiries, visit our Warranty Page, or reach out to us at info@tiahayek.com.

How to repair my jewelry?

To initiate a repair, please visit our repair page and fill out the form provided below to kickstart the repair process. Once your repair application has been accepted, kindly ship your jewelry to us, ensuring that the majority of the pieces are accounted for. Rest assured, our expert team will handle the rest, meticulously restoring your jewelry to its original beauty.

Product Info

How should I clean or store my jewelry ?

Proper care is essential for maintaining the longevity and brilliance of your jewelry. You can find detailed instructions on how to care for your pieces by visiting our Care & Maintenance page.

Do you offer customization services?

We do offer customization services! To create a one-of-a-kind piece of jewelry, visit our Personalize page. We're excited to help you bring your vision to life!

How can I ensure the correct fit for my jewelry?

Proper sizing is crucial for the perfect look and comfort. Visit our Measuring Guide page for detailed instructions on how to measure your wrist, neck, or finger to ensure the ideal fit for your jewelry pieces.

Packaging & Materials

How does TIA contribute to sustainability?

Sustainability is central to our mission. We take pride in our eco-friendly packaging and our commitment to repurposing materials in some of our pieces. Learn more about our efforts to minimize environmental impact and promote sustainability in the jewelry industry on our Sustainability page.

What materials are your pieces made off?

Our pieces are made from a variety of materials, including 925 sterling silver, 18k gold-plated sterling silver, semi-precious gemstones, and glass or plastic beads. Recently, we've introduced stainless steel for bold, affordable jewelry. For detailed information about specific products, please refer to the product details tab.